Customer support representative (m/f/x)


Customer support representative (m/f/x)

Full time • Working location in Bochum and flexible

innolectric creates innovative technologies for electromobility because future moves electrically. In this dynamic environment, we at innolectric work as a team at the company site in Bochum. Our projects are successful when each employee fulfills his or her area of responsibility and when we work hand in hand, always finding new solutions together. This cooperative partnership enables us to advance electromobility with passion and fun.

Why this job is so important for innolectric

As a direct contact to the innolectric customers, you are our mouthpiece to the outside world. As a technical contact person you accompany our customers in all questions concerning the technical integration of our products and in this way you carry the professional competence of innolectric to the outside.

Your Tasks
  • Processing of customer inquiries in the area of service and support
  • Control of required documentation for customers
  • Regular cooperation with technical development
  • Preparation of technical documentation for maintenance, commissioning and service
  • Evaluation of customer feedback and customer data
  • Maintenance and support of the service portal
Your Profile
  • Completed vocational training, e.g. as a mechatronics engineer or electrician
  • Experience with circuit diagrams and schematics
  • First experiences in handling CAN logs advantageous
  • Good computer skills and proficient use of MS Office
  • Structured, independent way of working
  • Open personality with affinity for electromobility
  • Strong communication and teamwork skills
  • Very good knowledge of English, both written and spoken. You are willing to learn the German language and master it after 12 months at the level B2.
Would you like to actively shape the electrical future? Become part of our team! We offer you
  • Exciting career prospects in a dynamically growing company.
  • A permanent position that can be filled promptly.
  • A practice-oriented and tailor-made training as well as individual development.
  • Attractive social benefits.
  • An attractive office with its own laboratories for testing and development.
  • The possibility to work remotely.
  • Ergonomic sit-stand workstations.

Expect a highly motivated team in which you can quickly work independently and with a high degree of personal responsibility. The company is centrally located on the campus of the Ruhr University Bochum, between the city center and the recreational area Kemnader See. We are very well connected by public transport (U35) as well as by car. You can find more information at Contact.


Are you interested? We are looking forward to your application. Send it as a PDF file to stating your salary expectations. Your contact person is Tim Karcher.